Shipping Policy

Thank you for visiting and shopping at Alorair. By placing an order through our website, you agree to the terms below. These terms ensure that both parties are aware of and agree to this arrangement to protect and set expectations for our service.

1. FREE SHIPPING
Free shipping is available on all orders shipped within the continental United States.

2. HOW WE SHIP
AlorairVBS offers standard free shipping on all US orders. Free shipping is automatically applied at checkout. Currently, we only ship within the United States. For international shipping inquiries, please contact us by email. Orders are typically processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped. Delivery is free and takes 5 to 14 working days, depending on your location. If we experience a high volume of orders, we will notify you of any changes to your shipping and delivery schedule. We will contact you via email or phone to keep you informed.

3. CHANGE OF DELIVERY ADDRESS
Delivery address changes can be made at any time before the order has been dispatched. Address modifications can be requested once after dispatch, but success is not guaranteed.

4. OUR OF STOCK ITEMS
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

5. DELAYED DELIVERY
If delivery exceeds the estimated time, please contact us so we can investigate.

6. TRACKING NOTIFICATIONS
When your order has shipped, you will receive an email with a tracking number to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7-14 days of receiving your shipping confirmation email, please contact us at sales@alorair.com with your name and order number, and we will look into it for you.

7. DAMAGED PARCELS
If your parcel is damaged in transit, please reject it from the courier and contact our customer service. If the parcel was delivered without you being present, please contact customer service for the next steps.

8. DUTIES & TAXES
Sales Tax: Sales tax has already been applied to the price of the goods as displayed on the website.
Import Duties & Taxes: Import duties and taxes for international shipments may be required upon arrival in the destination country. This varies by country. AlorairVBS encourages you to be aware of these potential costs before placing an order. If you refuse to pay duties and taxes upon arrival, the goods will be returned to AlorairVBS at your expense, and you will receive a refund for the value of the goods, minus the cost of return shipping. The initial shipping cost will not be refunded.

9. CANCELLATIONS
If you need to cancel your order, please do so before dispatch. If cancellation fails before dispatch, you may return the product after it arrives. Upon receipt and review of the returned product, we will issue a refund.

Note:
- We do not provide delivery to Hawaii and Alaska, but we ship to all other regions within the United States.
- Currently, we only conduct transactions within the USA. For international shipping inquiries, please contact us by email.
- For lost orders, please provide relevant proof of the order.