Terms and Conditions

Throughout these Terms and Conditions, the terms “we,” “us,” and “our,” refer to AlorairVBS. We use the terms “you” and “your” to explicitly refer to our customers, as the party agreeing to our company’s terms.


AlorairVBS offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.


SECTION 1. Customer Responsibilities

1.1 Rights

You are granted a non-transferable, non-exclusive, and limited right to access and use our site, including its materials and information. You may download and print site content for personal, non-commercial use, provided you do not modify or alter any part of it. Any attempt to disrupt site operations or cause system damage is strictly prohibited.


While our site is protected against security threats, we cannot guarantee that its use will not harm your device. Be cautious when clicking on external links, as we are not liable for any damage or loss caused by third-party websites.


1.2 Product Charges

Full payment must be made before an order is processed and dispatched. Once payment is received and verified, a legally binding contract is established between you and AlorairVBS.


1.3 Payment

We accept payments via debit cards, credit cards, and PayPal. All prices on our site include applicable taxes and mandatory fees.


For customized orders, we will provide a detailed cost plan, including production and delivery timelines, along with pricing based on your specifications. Prices are subject to change at any time without prior notice.


1.4 Order Verification

To authenticate and process your transaction, you must provide accurate and legitimate information:

  • Full Name
  • Contact Number
  • Email Address
  • Shipping Address
  • Payment Information


Providing false or incorrect details may result in order delays or cancellations.


SECTION 2. Company Responsibilities

2.1 User Membership

By creating an account and subscribing to our newsletters, you become a registered member of AlorairVBS. Members receive exclusive promotional offers and discounts.


2.2 Content Accuracy

We regularly update our site to ensure the accuracy of product descriptions, pricing, promotions, policies, and marketing materials. However, we do not guarantee that all information is free from errors or omissions.


2.3 Product Availability

Product availability is subject to change. If an item is temporarily unavailable, you may cancel or modify your order, wait for restocking, or contact our customer service team for assistance.


2.4 Order Errors

Orders are processed based on the information provided by customers. We are not responsible for errors resulting from incorrect personal, payment, or order details submitted during checkout.


2.5 Delivery and Shipping

All product prices include standard shipping fees unless otherwise stated for large-scale projects.


Once payment is verified, we ensure prompt shipment of your order within 5-14 business days. If unexpected delays occur, we will notify you immediately.


Upon delivery, you are responsible for signing the receipt and keeping proof of purchase for warranty claims or potential returns. Ownership and liability transfer to you once the order is delivered. We are not responsible for any loss or damage beyond this point.


SECTION 3. Additional Terms

3.1 Ownership and Risk Transfer

Responsibility for the product transfers to you once it has been delivered. If damage occurs during transit while under our designated carrier, we will provide a replacement and updated delivery schedule. However, if you choose your own courier, any loss or damage after leaving our warehouse is your responsibility.


3.2 Order Cancellations

To cancel an order, contact our customer service team immediately for assistance.

  • If your order has not shipped, we will process a full refund.
  • If the order is already in transit, you may refuse delivery and return the item. In this case, you are responsible for return shipping costs.
  • A refund will be issued within 14 business days, provided the returned item is undamaged. If damage occurs while in your possession or during return shipping, you will be liable for any associated costs.


3.3 Consumer Rights

Your consumer rights may be affected under the following circumstances:

  • The product is out of stock after order verification.
  • The shipping address is outside our service area.
  • Pricing discrepancies exist due to an unintentional listing error.
  • The order has exceeded the 14-business day standard delivery period without any update from us.


If any of these situations occur, we will contact you immediately to resolve the issue.


Our Terms and Conditions do not limit your statutory consumer rights. You have the right to raise concerns, request support, and seek remedies as allowed by local law.


By using our site, you acknowledge and accept these Terms and Conditions. We reserve the right to modify this section at any time without prior notice. We encourage customers to review this page periodically for updates.


For inquiries, complaints, or suggestions, please contact us through:

  • Phone: (888) 990-7469 (Monday-Friday, 7:00 AM - 4:00 PM PST)
  • Email: sales@alorair.com 


Governing Law

These Terms and Conditions and any related agreements shall be governed by and construed under the laws of the United States of America.